Chatbots are driving disruption across various industries today and are poised to become an inevitable component of intelligent enterprises of the future. The advancements in artificial intelligence and machine learning technologies coupled with the proliferation of messaging apps are fuelling the development of chatbots for a range of business requirements. Encompassing various third-party chatbots, native bots, and distributions channels, the chatbot ecosystem is already robust. Several reports estimate that chatbots are expected to generate over $8 billion in savings globally by 2022. Global Market Insights shows that the European chatbot market revenue will experience around 25 per cent gains till 2024 due to the substantial investment of major market players in AI technology for intelligent solutions. With a focus on analytics, an array of European companies has entered the chatbot market.
Leveraging the consumer data gained through analytics, such as social media profiles, companies seek to enhance customer service and experience. This is evident in the retail sector, which is the largest user segment of chatbots due to the growing e-commerce market. Retailers are implementing chatbots to assist their customers in online product searches as buyers prefer to purchase through them and to provide superior service for e-mail responses to sales and transaction inquiries. Brands are adopting messaging platforms with bot capabilities to boost customer engagement and strengthen customer loyalty. Similarly, chatbots deliver remarkable business value by streamlining the internal workflows for enterprises—including services in the HR department, employee onboarding, and internal help desk. Chatbot technology is also hailed as one of the most prospering eLearning innovations that creates an interactive learning experience for students. With a myriad of applications, Chatbots are going to be the mainstream across diverse business functions and consumer applications in the near future.
In light of these significant technological advancements today, CIOApplications Europe has compiled a list of Top 10 Chatbot Providers in Europe to guide enterprise leaderships in harnessing the power of technology to embrace innovation and enhance productivity.
With exceptional technological acumen and numerous success stories up their sleeves, many of these companies have consistently proven their expertise in robust chatbot solution landscape in the European region. We hope this issue of CIOApplications Europe helps you build the partnership you and your firm need to adopt efficient chatbot solutions to enhance customer and employee experience thereby increasing organisational productivity.
We present to you CIOApplication Europe’s “Top 10 Chatbot Providers in Europe - 2020.”